Delivery & Shipping Information

Shipping

I aim to process and dispatch orders within 5 business days. All parcels are posted with a tracked courier service. Postage costs depends on the dimensions and total weight of the parcel. Postage for each order is calculated at checkout.

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Recyclable / compostable packaging

My cardboard boxes, packing tapes, tissue paper, honeycomb paper, business cards, postcards and stickers are all made from recycled material, and are fully recyclable.

The packing peanuts I used are made from starch, and are fully compostable as they dissolve in water.

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Refunds

Returning an item:

I want customers to be happy with their purchase – if you’re not, please contact me within 5 days of receiving your order. Returns will not be considered after this date.

If you have any questions, or need more information about an item prior to purchasing, please get in touch by email: matthewcoxceramics@gmail.com

Before returning an item, please email me first so I know to expect it. Return postage is your responsibility and the original cost of postage will not be reimbursed. Please keep proof of postage and please package the item(s) securely. I will process any refund for the item(s) within 30 days of receiving the returned item(s).

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Damaged item:

If you receive an item that has been damaged in transit please let me know by email within 2 days of receiving it (matthewcoxceramics@gmail.com). Sometimes an item can be replaced if I have stock, remade (depending on timescales), or refunded. In the case of a refund you will also be reimbursed the original cost of postage. I will process any refund within 30 days of receiving notification that you would like to be refunded for the item.

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I do not issue refunds or process returns for any damage occurred in any other way, except damaged caused in transit to you from the studio.

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